Al-Farabi Kazakh National University — KazNU

"Best University Teacher 2026" Competition. Lecture notes for the course “Methods of Business Process Analysis and Design” by Assem Serikbayevna Shayakhmetova

Shayakhmetova A.S. Lecture notes for the course “Methods of Business Process Analysis and Design”

Lecture 1

Introduction. The essence of selected management approaches

Lecture 1 presentation 

Lecture 2

Business processes: concept, essence, classification

Lecture 2 presentation 

Lecture 3

Business process reengineering

Lecture 3 presentation 

Lecture 4

Information gathering methods in business process modeling

Lecture 4 presentation 

Lecture 5

Business process analysis and key indicators

Lecture 5 presentation 

Lecture 6

Main groups of business process optimization methods. The five questions method

Lecture 6 presentation 

Lecture 7

Parallel execution of work method

Lecture 7 presentation 

Lecture 8

Method of eliminating time gaps

Lecture 8 presentation 

Lecture 9

Developing multiple versions of a business process

Lecture 9 presentation 

Lecture 10

Method of reducing business process inputs and outputs

Lecture 10 presentation 

Lecture 11

Aligning results with requirements

Lecture 11 presentation 

Lecture 12

Integration with business process customers and suppliers

Lecture 12 presentation 

Lecture 13

Minimizing verbal information

Lecture 13 presentation 

Lecture 14

Standardizing information collection and transfer forms. Organizing control points

Lecture 14 presentation 

Lecture 15

Benchmarking

Lecture 15 presentation