A New Concept of Transforming Service: Impact of Generative Voice Chatbots on Customer Satisfaction and Banking Industry Productivity

Authors

• Kondybayeva, S.
• Daribayeva, M.
• Fiume, R.
• Abilda, S.
• Staroverova, O.
• Ponkratov, V.
• Vatutina, L.
• Shapoval, G.
• Mikhina, E.
• Nikolaeva, I.

Fields of knowledge