Application of ServQual as a Quality Management Technique i… — KazNU

Application of ServQual as a Quality Management Technique in Higher Education: The Case of Kazakh National University

2022 · Chapter
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Publication year

2022

Authors

Source: Studies in Systems, Decision and Control

DOI: 10.1007/978-3-031-07067-9_4

Scopus: Open in Scopus

Sustainable Development Goals (2025)

SDG 4

Fields of knowledge

Computer Science (miscellaneous) Decision Sciences (miscellaneous) Economics, Econometrics and Finance (miscellaneous) Automotive Engineering Control and Systems Engineering Control and Optimization Social Sciences (miscellaneous)